SMS Campaign Report - TurFresh New Lead Re-engagement

Total Contacts Reached

525

All contacts in NEW LEAD QUOTE SENT pipeline stage

Contacts with Response

10.1% overall answer rate

Interested / Needs Follow-up

Ready for direct action

Opted Out

15.1% of responses

No Response

472

89.9% of total contacts

Positive Response Rate

26.4%

Of all respondents (53 total)

Campaign Response Breakdown

Scheduled Appointments

0.4% of total contacts

Needs Follow-up

1.5% of total contacts

Requested Quote

0.6% of total contacts

Positive Engagement

0.2% of total contacts

No Response

472

89.9% of total contacts

Opted Out

1.5% of total contacts

Not Interested

5.7% of total contacts

Other Outcomes

Too expensive, No messages (3 records)

Interested Contacts Requiring Follow-up

Action Required: The following 14 contacts have shown interest in your services and require direct follow-up. These contacts should be prioritized for immediate action in your CRM system.

Email Address	Outcome	Customer Sentiment	Key Response / Notes
[email protected]	Scheduled	Positive	Customer approved quote and confirmed appointment after Jan 5th
[email protected]	Follow-up	Neutral	Customer asked for new total, awaiting response
[email protected]	Follow-up	Neutral	Customer requested quote resend, conversation incomplete
[email protected]	Follow-up	Neutral	Customer deferred service to summer, agreed to follow-up
[email protected]	Positive	Positive	Customer thanked business for offer
[email protected]	Follow-up	Positive	Customer interested but delayed service to February
[email protected]	Follow-up	Positive	Customer engaged positively but deferred scheduling to later date
[email protected]	Quote	Neutral	Customer asked for pricing details multiple times
jeremy sage	Quote	Neutral	Customer asked for discounted rate for specific turf area
[email protected]	Scheduled	Positive	Customer confirmed appointment date, time, and address
[email protected]	Quote	Neutral	Customer repeatedly asked for pricing details
[email protected]	Follow-up	Neutral	Customer asked for price details but hasn't scheduled yet
[email protected]	Follow-up	Positive	Customer postponed but agreed to future contact
[email protected]	Follow-up	Neutral	Customer engaged but deferred decision to future